Patient Participation Group

Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Thank you to all of our patients who give up their time to be involved with the Patient Participation Group (PPG).

Our next meeting will be: Wednesday, 25 February 2026 – 12:30pm – 1:30pm at Sixways Clinic.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Join our Patient Participation Group

All registered patients are able to join our Patient Participation Group. People of all genders, ages, ethnicities, and those with health conditions and disabilities are encouraged to join.

Members should as far as possible, be representative of the surgery population.

To join:

fill out a join our Patient Participation Group form
phone us on 01242 223 810