Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Please note that this cannot be used for making antenatal appointments and can only be used for certain types of nurse appointments.
Urgent appointments
We ensure we have a limited number of urgent or emergency appointments available to book on the day only. These may either be with a GP or an advanced nurse practitioner. Patients who require to be seen urgently, on the day are not able to specify a particular clinician.
- phone us on 01242 223 810 at 8:00am
When you get in touch, we’ll ask what you need help with.
We have a nominated duty doctor who will deal with queries relating to genuine emergencies immediately.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01242 223 810
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Sixways Clinic does not offer a walk in appointment service. All patients must have a booked appointment.
Enhanced access
Across our PCN (Cheltenham Peripheral Primary Care Network) we offer enhanced access appointments offering Saturday and weeknight appointments. Sixways hosts some of these sessions every 5th week and every Thursday night. Please visit the enhanced access scheme page for further information.
Latecomers
Our policy is to ensure that as far as possible latecomers do not affect the appointment times of subsequent patients who have turned up on time. If you realise you are going to be late for your appointment please telephone ahead to let us know. We will endeavour to fit you in later in the surgery although it is likely you will have to wait a while and may not be seen until the end. You always have the option to re-book.
Please see our appointment punctuality policy for further details: Appointment punctuality policy.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01242 223 810 during opening times
- by texting CANCEL in response to your appointment reminder text
Missed appointments
Missed appointments cost the NHS over £13 million per annum. Please inform us if you cannot keep your appointment, so it can then be offered to another patient.
Text reminders
You can now register to receive information by text message on your phone regarding appointments and health care. We also send text reminders about pre-booked appointments. These are sent via text to the mobile telephone number that we have recorded for you on our system. If you do not wish to receive text alerts from the practice please let reception know. Please also let us know if you change your mobile number so that we can update our records.
New data protection regulations (GDPR)
Under the new data protection regulations we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so. If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging, then please contact reception.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.
You may only request a home visit if you are housebound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
This service is not available to non-registered patients.