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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Practice team

Practice Manager

Dr Iain Tebbutt

Operations Manager

Cerys Doe

HR and Quality Manager

Katharine Clark

Care navigation

Care navigators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Care Navigators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Also attached to the practice and part of our multidisciplinary team are our community nursing team, made up of health visitors, midwives and district nurses.
Please note: district nurses only visit housebound patients. A description of the role of a GP, district nurse, health visitor and midwife is available from reception.

Page published: 5 May 2023
Last updated: 12 January 2026