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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Integrated Care Board (ICB)

NHS Gloucestershire Integrated Care Board (NHS Gloucestershire) is responsible for planning and buying services to meet the health needs of local people.

It also brings partners together to ensure the county’s NHS provides the best possible care. Alongside their communities, they want to improve health, improve access to high quality care and support when needed and make Gloucestershire a better place for the future.

Health and care services are still available in people’s homes, GP surgeries, communities and in hospitals, but partners work ever more closely together to plan and provide advice, support and care.

For more information about Gloucestershire Integrated Care Board, please visit www.nhsglos.nhs.uk.

Page published: 5 May 2023
Last updated: 14 February 2024