Important Notice: Changes to reception queueIn March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.
To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.
Quitting is much easier when you get the right support and there are lots of options to choose from. Check out their advice, tools and tips.
Website
NHS: Quit smoking
Page published: 9 May 2023
Last updated: 9 February 2024