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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Accessing your health record

Your health record includes information like any conditions or allergies you have and any medicine you’re taking.

Most patients will automatically have access to more information added to their health record. This includes letters, test results and appointment notes.

You can access your health record and nominate someone you trust to access it too.

You can use your NHS account (through the NHS website or NHS App) or SystmOnline to access your health record.

You’ll need to ask the surgery for online access to your full health record, or you’ll only see your medicines and allergies.

Request access to your full health record online

First, you need to register for online services and prove who you are. To request access:

  • fill out a register for online services form and choose to access your full health record
  • upload or visit the surgery with photo ID so we can confirm your identity
  • if you are setting up access for the first time, we will give you a username and password
  • go to SystmOnline or the app for access

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.

Page published: 4 July 2023
Last updated: 27 July 2023