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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Services

  • Sick (fit) notes

    Get a note for work or find out about self-certification

  • Test results

    Find out how to get the results for a recent test and what to do next

  • Vaccinations

    Find out about vaccinations, your eligibility and when to have them

  • Referrals

    Find local self referrals, make a request to a doctor or track an existing referral

  • Register with the surgery

    Find out about our catchment area and how to register with the surgery

  • Surgery clinics

    See the clinics and services that are provided at the surgery

  • Managing your health online

    There are many things you can do online at our surgery, for example, booking appointments

  • Accessing your health record

    Your GP record includes information like any conditions or allergies you have and any medicine you’re taking

  • Accessing someone else’s information

    As a parent, family member or carer, you may be able to access services for someone else

  • Changing your contact details

    It’s important to tell us if you change your name, address or contact details

  • Wellbeing

    Find local and national help and advice for your wellbeing

  • Bereavement

    What happens after death and changes in the way you register a death

  • Maternity

    What happens when you find out you are pregnant and other support

  • Carers

    Find out what support is available for carers

Related information

Appointments

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Feedback and complaints

Page published: 5 May 2023
Last updated: 16 February 2026