Please allow 2 whole working days before collection. The 2 working days starts when we receive your instruction during a normal working day and does not start when you instruct a local pharmacy or put a prescription counterfoil through our letterbox if we are closed. If you would like us to post the prescription back to you please enclose a stamped addressed envelope and allow one week.
Other ways to order
To provide a safe and speedy service all prescriptions are computerised. If you are taking regular medication a printout of all your drugs will be attached to your prescription. When you require a repeat prescription please submit the printout indicating the items you require, either by hand to the surgery or by post.
Telephone prescription requests are processed by the Prescription Ordering Line (POL) on 0300 421 1215 which is an off site facility run by the Gloucestershire CCG. If you do not wish for your data to be shared with the POL please contact us to let us know.
Requests for repeat prescriptions take up to 3 working days to process. This is for safe prescribing and allows the necessary time for doctors and administrative staff to check prescriptions carefully and issue them safely. We kindly ask for patients to plan their repeat medications taking this into consideration.
Where a request is unavoidably urgent for that day, the doctor on-call will be contacted to try to help you. We ask for your patience in this situation as the doctor on-call is often seeing patients and has to accommodate late prescription requests whilst doing this.
You can request your repeat medication in a number of ways:
- Online: You can order online via the link at the top of this page. You must be registered for our online services to order online. To register to use this service please fill out a registration form.
- In writing: Please use either the tear of slip from your prescription, or the forms available in the practice. You may request the prescription by post (but please enclose an SAE if you wish the prescription to be posted to you)
We regret that requests for repeat prescriptions cannot be taken verbally over the telephone at the practice, however you can call the Prescription Ordering Line on 0300 421 1215. This service is only available for items that are on your repeat prescription list.
We encourage all patients who require regular medication to register with a preferred pharmacy. This allows the majority of prescriptions to be sent directly to the pharmacy of your choice as soon as they have been authorised by your GP, and can speed up the prescription ordering process.
Patients who require a regular supply of drugs may find it cheaper to purchase a pre-payment certificate. Further details are available from reception.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
These services are not available to non-registered patients.
Electronic Repeat Dispensing
Electronic repeat dispensing is a way to issue twelve months of scripts directly to a patient’s allocated pharmacy, to save them having to request a monthly repeat prescription from the practice. It is suitable for patients who are on one or two medications, and who have not required any changes to their dosage over the last twelve months.
The practice already has some patients who receive their medication in this way, and we are looking to increase this.
Our practice is collaborating with NHS Business Services Authority (NHSBSA) who is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA.
A member of our clinical team will contact these patients soon to explain the benefits of this service.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.