Appointments

You can make an appointment online by visiting our Consulting Room.

Please note that this cannot be used for making antenatal appointments and can only be used for certain types of nurse appointments.

Sixways Clinic does not offer a walk in appointment service. All patients must have a booked appointment.

If you are not registered to use our online services please fill out a registration form. You will need to bring some form of photographic identification into the clinic to complete the registration.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can cancel using our online form, or call the surgery directly.

Emergency/Urgent appointments

We ensure we have a limited number of urgent or emergency appointments available to book on the day only. These may either be with a GP or an advanced nurse practitioner. Patients who require to be seen urgently, on the day are not able to specify a particular clinician. If you wish an urgent on the day appointment you are requested to contact the practice at 08:30. We have a nominated duty doctor who will deal with queries relating to genuine emergencies immediately.

Latecomers

Our policy is to ensure that as far as possible latecomers do not affect the appointment times of subsequent patients who have turned up on time. If you realise you are going to be late for your appointment please telephone ahead to let us know. We will endeavour to fit you in later in the surgery although it is likely you will have to wait a while and may not be seen until the end. You always have the option to re-book.

If you turn up at the surgery, late for your appointment, you will not be able to book in electronically and will need to present yourselves at reception. If you are still within your appointment slot the receptionist will give you the option of waiting until the end of the surgery or re-booking your appointment.

If you are later than your appointment slot you will not be seen and will have to re-book. If, exceptionally, you consider your need is urgent be prepared to give the receptionist some details and she will contact the doctor to see if you can be seen. At the doctor’s discretion you may then be seen at the end of the surgery.

Missed Appointments

Missed appointments cost the NHS over £13 million per annum. Please inform us if you cannot keep your appointment, so it can then be offered to another patient. You can do this by phone, by texting CANCEL in response to your appointment reminder text or via our online form.

Text Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. We also send text reminders about pre-booked appointments. These are sent via text to the mobile telephone number that we have recorded for you on our system. If you do not wish to receive text alerts from the practice please let reception know. Please also let us know if you change your mobile number so that we can update our records.

New Data Protection Regulations (GDPR)

Under the new data protection regulations we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so. If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please contact reception.