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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Gloucestershire MSK App

The Gloucestershire MSK app (powered by getUBetter) is provided free of charge by Gloucestershire CCG for patients registered at Sixways Clinic. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft tissue lower limb pain
  • Hip pain

You will be referred to the app by one of our GPs or Physio, or you can self-register by visiting: app.getubetter.com/request-access/1/a8c88a0055f636e4a163a5e3d16adab7 or the App image above.

Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.

You can download the Gloucestershire MSK App to your Smartphone for easiest access, or use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The app will also connect you to your local treatment, healthcare providers or support services, if needed, such as physiotherapy.