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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Download the latest NHS app update

The NHS app has been redesigned to make it simpler and easier to access NHS services.

Some items have moved within the app, but all the health services you need are still available. Your settings will remain the same before and after the update too. 

The new, user friendly version of the NHS app makes it easier to: 

  • order repeat prescriptions 
  • book appointments 
  • access 111 Online
  • view your GP record
  • and much more…

Need some help using the NHS App? Use the in-app Help feature or visit www.nhs.uk/nhs-app for guidance.