Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
- in writing, please use either the tear off slip from your prescription, or the forms available in the practice. You may request the prescription by post (but please enclose an SAE if you wish the prescription to be posted to you)
- dropping in a repeat slip to your local pharmacy
We regret that requests for repeat prescriptions cannot be taken verbally over the telephone at the practice, however you can contact your preferred pharmacy and they can request it for you.
Collecting your prescription
We work closely with local pharmacies to manage prescription requests. The practice is responsible for reviewing requests and issuing prescriptions, which are then sent to your chosen pharmacy.
Processing times vary depending on how your request is made and the type of medication:
– If you request a medication that is already on your repeat prescription list using our online system or app, it can usually be processed within 3 working days.
– If your request requires a GP review, or if it is made through a pharmacy, additional time is needed. This allows for the pharmacy to forward the request and for a GP to assess and approve it. In these cases, please allow at least 5 working days.
Please note that these timescales do not include the time your pharmacy may need to prepare and dispense your medication.
For updates on when your prescription will be ready, please contact your pharmacy directly. We kindly ask that you do not call the practice for this information.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
These services are not available to non-registered patients.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.