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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Sexual health

  • Brook

    Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

    Website
    Brook

  • Sexual Health Helpline

    The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am to 8pm.

    Phone
    0300 123 7123

  • Family Planning Association

    A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

    Phone
    020 7608 5240

    Website
    Family Planning Association

Page published: 9 May 2023
Last updated: 11 October 2023