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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Mental health

  • NHS Mental health

    Find information and support for your mental health.

    Website
    NHS: Mental health

  • Kooth

    Free anonymous online chat for young people to discuss their mental health issues.

    Website
    Kooth

  • Samaritans

    Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.

    Phone
    116 123

    Website
    Samaritans

    Email
    jo@samaritans.org

  • Rethink Mental Illness

    Rethink Mental Illness provide expert, accredited advice and information to everyone affected by mental health problems.

    Phone
    0121 522 7007

    Website
    Rethink Mental Illness

    Email
    info@rethink.org

  • Mind

    Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

    Phone
    0300 123 3393

    Website
    Mind

Page published: 9 May 2023
Last updated: 11 October 2023