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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Elderly care

  • Age UK

    Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. They believe in a world where everyone can love later life and we work every day to achieve this.

    Phone
    0800 055 6112

    Website
    Age UK

  • Dementia UK

    Dementia UK offers specialist one to one support and expert advice for people living with dementia.

    Phone
    0800 888 6678

    Website
    Dementia UK

    Email
    helpline@dementiauk.org

  • The Silver Line

    Free phone support for older people, 24 hours a day.

    Phone
    0800 470 80 90

    Website
    The Silver Line Helpline

  • Alzheimer’s Society

    Living with dementia can be overwhelming, but you’re not alone. From a listening ear on the phone, to a visit in person. From practical tips and advice, to opportunities to connect with others.

    Phone
    0333 150 3456

    Website
    Alzheimer’s Society

Page published: 9 May 2023
Last updated: 22 November 2023