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⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Veteran Friendly GP Practice

We’re proud to be a Veteran Friendly Accredited GP practice. This means that we are trained and committed to effectively identifying and supporting your health needs.

As a Veteran Friendly Accredited practice, our team:

  • Recognises the importance of identifying veteran patients within our community
  • Understands the unique health needs that veterans may have
  • Strives to provide veterans with the very best care and support
  • Knows about the specialist veteran healthcare services that exist
  • Undertakes regular training and development to ensure we’re able to deliver the very best care to veterans in our community and meet the health commitments of the Armed Forces Covenant

If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.

You can learn more about the accreditation and how it supports veteran patients, here: www.rcgp.org.uk/veterans

Page published: 2 March 2026
Last updated: 2 March 2026