Skip to main content

⚠️ Important Notice: Changes to reception queue

In March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.

To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.

Training practice

We are proud to be a well established training practice. We feel this brings many advantages to our patients and our staff. Working in an environment of learning rubs off on all and we feel it keeps everyone on their toes and abreast of changes in healthcare.

We usually have at least one trainee GP who is a fully qualified doctor undergoing advance speciality training in General Practice. We also may have medical students, trainee nurses and admin apprentices on placements.

Sometimes our trainees may need to do video consultations.

Page published: 14 February 2024
Last updated: 12 January 2026