Important Notice: Changes to reception queueIn March we are piloting a new approach to managing queues at reception to help prevent patients from missing their appointments. It can be difficult to predict periods of high demand at our reception desk, and when queues build up — particularly if some patients experience difficulties using the self check-in screen — this can lead to delays and, in some cases, missed appointments.
To address this, we are introducing a new express lane at the reception desk solely for patients attending pre-arranged appointments. We hope this will make arrival and check-in more efficient and straightforward. We will be gathering feedback and reviewing the trial to ensure it is beneficial for our patients.
If you require an intimate examination, your doctor or nurse must offer you a chaperone. We can arrange for a trained member of staff to act as chaperone.
If you would like a chaperone present during your consultation please advise us when booking your appointment, when checking-in, or at any point during your consultation.
Please read our Chaperones policy (PDF)
Page published: 14 February 2024
Last updated: 12 January 2026