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Home Visits

Doctor's bag

Home visits will be carried out by a GP where it is clinically appropriate and provides the best way to give a medical opinion and initiate treatment. This is likely to be for those patients who are:

  1. Terminally ill
  2. Truly bedbound and where travel to premises by car would cause a deterioration in medical condition or unacceptable discomfort

If you feel that you require medical attention but may not be able to visit the practice you should contact reception on 01242 223 810 before 10.15am. A doctor will telephone you back in the first instance to discuss your medical condition and agree the best course of action.

Requests made after 10.15am will normally be managed on the following day, except in emergencies where the request will be passed to the doctor on-call.

Please provide details of your problem so that the doctor can assess the urgency and nature of your condition and confirm the best telephone number to be contacted on.

We also request that where you are expecting a doctor to visit you at home, to be available at your address and contactable by telephone from 11.00am onwards.

Reasons other than being medically unfit do not constitute a requirement to perform a home visit.

These reasons may include-

Transport issues for a patient- It is not the GP practices responsibility to arrange transport, or to perform home visits because the patient has difficulty arranging transport. In these circumstances patients should seek transport help from relatives, friends, or taxi firms.

Childcare issues for a patient- If a patient has difficulty arranging for someone to care for their children whilst attending appointments, the patients are welcome to bring their children to the surgery.

Poor mobility- Whilst it is understood that having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend appointments at other healthcare settings, then they should also be expected to attend appointments in GP surgeries.

The unwell child- Children with a fever will not be made worse by transporting a child to a place of care. It is in the best interest of the child to attend the surgery where they can be properly assessed and treated. If a parent believes that the child is too unwell to travel to a surgery, then it would be advisable for them to seek help from the emergency services by calling 999. If the GP feels that attending the child at home, based on the clinical history, may prevent delay in treatment because of distance from available ambulance services, then they should attempt to do so.

Residents of care home- Care home residents are no different to patients in their own homes. The need to visit should be based upon clinical need, not the availability of transport or staff to attend the surgery. It is the responsibility of care facilities to make transport available for residents so that they can get to medical and non-medical appointments.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website