New Telephone System
Following feedback from patients we are in the process of updating the practice telephone system, to allow for improved telephone access to the practice for patients. There may be some minor disruption to telephone access to the practice on the 22nd and 23rd May while the switch over takes place. We apologise for any inconvenience this may cause.
New evening and Saturday AM clinics available
As a member Practice of Cheltenham Peripheral Cluster we now participate in the provision of Improved Access appointments via a shared rota. This gives patients an opportunity to book an appointment with General Practice each weekday Monday to Friday 18.30 - 20.00 hrs, Saturday mornings from 08.30 – 12.30 hrs.
Records are shared across the practices with adherence to strict IT Governance and Confidentiality rules and a signed Information Sharing Agreement has been signed and approved by each practice Named Improved Access Lead and approved by each practice Caldicott Guardian.
The Cheltenham Peripheral Cluster consists of 5 GP practices:
Seven Posts Surgery
Stoke Road Surgery
Winchcombe Medical Centre
Patients from cluster practices are managed under our current registered Regulated Activities and consulting GP responsibility agreement.
New Advanced Nurse Practitioner- Penny Ballinger
We'd like to welcome our new Advanced Nurse Practitioner Penny Ballinger to the Sixways team. Penny will be running minor ailments clinics on Wednesday, Thursday and Friday. She will also be supporting our frailty patients.
Following our consultation with patients the Clinical Commissioning Group have approved our application to formally close the branch surgery in Andoversford as of the 30th November 2017.
Care Navigation training for our reception team
In order to help with the enormous demand on our doctors, we are changing the way we work at Sixways Clinic.
We now employ a number of other highly qualified and experienced clinical staff, including Advanced Nurse Practioners, Specialist Practice Nurses and Health Care Assistants therefore you don’t always need to see a doctor. We also have access to additional doctors’ appointments locally, via Choice Plus as well as support from our areas such as pharmacies and physiotherapists, to name a few.
Our reception staff have recently received care navigation training. To enable the reception staff to direct you to the right clinician, and help us assess the urgency of your request, they have been instructed to ask the reason for your appointment. Don’t worry, they are all bound by the NHS rules of confidentiality.
If you are not comfortable with this then please let the receptionist know, however this may mean that we are not able to offer you the most appropriate appointment at the earliest opportunity.
New Advanced Nurse Practitioner joining the Sixways team
We are please to welcome our new Advanced Nurse Practitioner, Lydia Pasqualin, to the Sixways team. Lydia will be running clinics on a Monday and Thursday and can see patients for a number of acute conditions including coughs, sore throats, UTI's, constipation etc.
Welcome to our new website
Welcome to our new website, hopefully you will find this easy to navigate, with clear links to our online access. The website is also tablet and mobile friendly so accessible from all devices. Please let us know if you have any feedback or suggestions for things you would like to see on the website.