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Appointments

Appointments may be arranged by calling 01242 223810 (Option 2) Monday to Friday between 8.30am and 6.00pm. If you wish to book a routine doctor's appointment, please ask the receptionist for the next available appointment with your usual doctor. 

If you need an earlier appointment than this for any reason, please tell the receptionist who will offer you the next available appointment with any doctor.

You may also book online via the link at the top of this page. To register to use this service please visit reception. You will need to bring some form of photographic identification.

Please note; this should NOT be used for making antenatal or nurse appointments.

Appointment reminders via text

We do send appointment reminders for patients who have pre-booked appointments. These are sent via text to the mobile telephone number that we have recorded for you on our system. If you do not wish to receive text alerts from the practice please let reception know. Please also let us know if you change your mobile number so that we can update out records.

Emergency/Urgent appointments

We have a limited number of urgent or emergency appointments available to book on the day only. Some of these appointments are within the practice itself however we also have access to additional appointments at various locations across Gloucestershire. Within Cheltenham these include The Chapel, St Pauls, the Health Living Centre and Overton Park Surgery. Further afield we have appointments available in Gloucester, Stroud and Bourton on the Water. These additional appointments are provided as part of the Prime Ministers Challenge Fund. Patients who require to be seen urgently, on the day are not able to specify a particular doctor or location. If you wish an urgent on the day appointment you are requested to contact the practice at 8.30am. Urgent appointments within the practice may necessitate you being asked to sit and wait until we can fit you in around our pre-booked appointments. We have a nominated duty doctor who will deal with queries relating to genuine emergencies immediately.

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Latecomers

Our policy is to ensure that as far as possible latecomers do not affect the appointment times of subsequent patients who have turned up on time. If you realise you are going to be late for your appointment please telephone ahead to let us know. We will endeavour to fit you in later in the surgery although it is likely you will have to wait a while and may not be seen until the end. You always have the option to re-book. If you just turn up at the surgery, late for your appointment, you will not be able to book in electronically and will need to present yourselves at reception. If you are still within your appointment slot the receptionist will give you the option of waiting until the end of the surgery or re-booking your appointment. If you are later than your appointment slot you will not be seen and will have to re-book. If, exceptionally, you consider your need is urgent be prepared to give the receptionist some details and she will contact the doctor to see if you can be seen. At the doctor's discretion you may then be seen at the end of the surgery.

Missed Appointments

Missed appintments cost the NHS over £13 million per annum. Please inform us if you cannot keep your appointment, so it can then be offered to another patient. You can do this by selecting Option 4, or by texting CANCEL in response to your appointment reminder text.

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