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Appointments

Appointments may be arranged by calling 01242 223810 Monday to Friday between 8.30am and 6.00pm. If you wish to book a routine doctor's appointment, please ask the receptionist for the next available appointment with your usual doctor. 

If you need an earlier appointment than this for any reason, please tell the receptionist who will offer you the next available appointment with any doctor.

You may also book online via the link at the top of this page. To register to use this service please visit reception. You will need to bring some form of photographic identification.

Please note; this should NOT be used for making antenatal or nurse appointments.

Appointment reminders via text

We do send appointment reminders for patients who have pre-booked appointments. These are sent via text to the mobile telephone number that we have recorded for you on our system. If you do not wish to receive text alerts from the practice please let reception know. Please also let us know if you change your mobile number so that we can update out records.

Emergency/Urgent appointments

We ensure we have a limited number of urgent or emergency appointments available to book on the day only. These may either be with a GP or an Advanced Nurse Practitioner. Patients who require to be seen urgently, on the day are not able to specify a particular clinician. If you wish an urgent on the day appointment you are requested to contact the practice at 8.30am. We have a nominated duty doctor who will deal with queries relating to genuine emergencies immediately.

Extended Access Appointments- Evening and Saturday morning clinics

As a member Practice of Cheltenham Peripheral Cluster we are also participate in the provision of Improved Access appointments via a shared rota. This gives patients an opportunity to book an appointment with General Practice each weekday Monday to Friday 18.30 - 20.00 hrs, Saturday mornings from 08.30 – 12.30 hrs.

Records are shared across the practices with adherence to strict IT Governance and Confidentiality rules and a signed Information Sharing Agreement has been signed and approved by each practice Named Improved Access Lead and approved by each practice Caldicott Guardian.

The Cheltenham Peripheral Cluster consists of 5 GP practices:

  • Leckhampton Surgery
  • Seven Posts Surgery
  • Sixways Clinic
  • Stoke Road Surgery
  • Winchcombe Medical Centre

Patients from cluster practices are managed under our current registered Regulated Activities and consulting GP responsibility agreement.

We also have access to appointments on a Saturday afternoon and Sunday via the Gloucestershire wide extended access scheme. Within Cheltenham these are available at The Chapel, St Pauls. Further afield we have appointments available in Gloucester, Stroud and Bourton on the Water. These appointments are booked via the practice as per our normal process. 

Latecomers

Our policy is to ensure that as far as possible latecomers do not affect the appointment times of subsequent patients who have turned up on time. If you realise you are going to be late for your appointment please telephone ahead to let us know. We will endeavour to fit you in later in the surgery although it is likely you will have to wait a while and may not be seen until the end. You always have the option to re-book. If you just turn up at the surgery, late for your appointment, you will not be able to book in electronically and will need to present yourselves at reception. If you are still within your appointment slot the receptionist will give you the option of waiting until the end of the surgery or re-booking your appointment. If you are later than your appointment slot you will not be seen and will have to re-book. If, exceptionally, you consider your need is urgent be prepared to give the receptionist some details and she will contact the doctor to see if you can be seen. At the doctor's discretion you may then be seen at the end of the surgery.

Missed Appointments

Missed appointments cost the NHS over £13 million per annum. Please inform us if you cannot keep your appointment, so it can then be offered to another patient. You can do this by phone, or by texting CANCEL in response to your appointment reminder text.

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